1. The service
Render Studio is an online platform that turns architectural designs (3D models, plans, sketches and photographs) into photorealistic images and videos using artificial intelligence. We may improve, change or retire features over time. Some features may be labeled “beta” and work with limitations.
The technology, models, providers and settings we use to generate results may change at any time without notice, as long as the quality of the service is maintained.
2. Accounts and teams
- You must be at least 18 years old and provide true, up-to-date information.
- You are responsible for keeping your password secure and for all activity under your account. We recommend turning on two-step verification. Tell us immediately if you suspect unauthorized access.
- In team accounts, the owner decides who joins and with which role (Owner, Editor or Viewer), and is responsible for how its users use the service. Each user is personal: credentials may not be shared.
- The number of users, the storage, and the images and videos included depend on your plan.
3. Plans, balance and billing
- Prices: in U.S. dollars (USD). Customers in Costa Rica are charged VAT and receive an electronic invoice. Outside Costa Rica, we issue an export receipt.
- Automatic renewal: monthly and annual subscriptions are charged in advance and renew automatically on the card on file until you cancel.
- Balance: each plan includes a number of images and videos per period. Some options use more balance (for example, 4K quality or two-step processes), and the platform shows you the cost before you generate. Unused balance rolls over and can be used during the following two months; after that it expires. The same applies to extra packs. Balance has no cash value, is non-refundable and cannot be transferred to other accounts.
- Redos: if a result comes out with defects, you can report it and redo it at no cost, within the free redos included in your plan.
- Plan changes: if you upgrade, you are charged the prorated difference and the extra balance is available right away. If you downgrade, the change applies at your next renewal.
- Failed payments: if a charge fails, we retry it over several days and let you know. If it remains unpaid, the account is suspended until payment is made.
- Price changes: we will give you at least 30 days’ notice, and they will apply from your next renewal.
- Promotions, discounts and referrals: are governed by the conditions stated in each case.
4. Cancellation, pause and refunds
- You can cancel at any time from your account. You keep access until the end of the period you already paid for, and you won’t be charged again.
- We do not issue refunds for periods already paid, packs or unused balance, except for duplicate or erroneous charges, or when applicable law requires it.
- Depending on your plan, you can pause your subscription for one month per year, or switch to archive mode to keep and download your projects without paying for a full plan.
- After cancellation or suspension for non-payment, your projects are kept for 90 days and then permanently deleted. Download anything you need before then.
5. Your content
What you upload and what you generate is yours. You retain ownership of your designs, images and instructions (“Inputs”) and, to the extent we have any rights in them, we assign to you all rights in the results you generate (“Outputs”). You may use them for presentations, pre-sales, social media, advertising and any other lawful purpose.
To provide the service, you grant us a limited, non-exclusive, worldwide license to host, copy, process and transmit your Inputs and Outputs, including to our providers, solely to operate the service for you. This license ends when the content is deleted. We do not use your content to train artificial intelligence models, and we do not display it publicly without your permission.
You represent that you hold the necessary rights to everything you upload, including third-party designs, photos of people, trademarks and protected works, and that your use does not infringe anyone’s rights.
6. About AI-generated results
- Outputs are illustrative representations. They may contain inaccuracies in geometry, materials, scale, vegetation, lighting or surroundings. They are not construction drawings, technical documents or a guarantee of how a built project will look.
- Review each Output before using it. If you use Outputs to sell or promote real estate, it is your responsibility not to mislead buyers and to state that images are illustrative where the law requires it.
- Due to the nature of AI, other users may obtain similar results. We do not guarantee that an Output is unique. The legal protection of AI-generated works varies by country.
7. Acceptable use
You may not use Render Studio to:
- Create or upload content that is illegal, defamatory, sexual, violent or discriminatory, or that involves minors inappropriately.
- Infringe third parties’ copyrights, trademarks, privacy or image rights, including depicting real people without their consent.
- Deceive or defraud others, for example by presenting a non-existent property as real.
- Reverse engineer the service or attempt to discover the models, providers, internal instructions (prompts), settings or code we use; or extract data by automated means (scraping, bots) without written permission.
- Resell, sublicense or provide access to the service to anyone outside your team, or get around your plan’s limits (for example, by creating multiple accounts).
- Test the security of the service, overload it or interfere with its operation or with other customers. If you find a vulnerability, please report it to [email protected].
8. Render Studio’s intellectual property and confidentiality
The software, the platform’s design, the Render Studio brand, workflows, internal instructions, settings and the selection of technologies and providers are owned by Laracha Studio CRC Limitada or its licensors and constitute confidential information and trade secrets. These terms do not transfer any rights in them to you, other than the right to use the service while your account is active.
If you send us suggestions or feedback, we may use them freely to improve the service, with no obligation to you.
9. Availability and support
We work to keep the service available at all times, but there may be interruptions due to maintenance, failures or causes beyond our control. Generations are processed in a queue and, at times of high demand, higher plans get higher priority. Generation times are approximate. The level of support depends on your plan. Guaranteed uptime commitments are only offered when agreed in writing (for example, on Enterprise plans).
10. Suspension and termination
We may suspend or close an account that breaches these terms, fails to pay, or puts the service or other users at risk. Whenever reasonable, we will notify you first and give you a chance to fix the issue. If we discontinue the service on our own initiative, without any breach on your part, we will give you reasonable notice so that you can download your content.
11. Warranties
The service is provided “as is” and “as available”. To the extent permitted by law, we disclaim implied warranties of merchantability and fitness for a particular purpose, and any warranty that Outputs will meet a specific purpose or be error-free. Nothing in this section limits rights you have under applicable consumer protection laws.
12. Limitation of liability
To the maximum extent permitted by law, neither Laracha Studio CRC Limitada nor its partners, employees or providers will be liable for indirect, incidental, special or consequential damages, such as lost profits or lost sales, customers or data, arising from the use of the service or of the Outputs. Our total liability for any claim related to the service is limited to the amount you paid us in the 12 months before the event giving rise to the claim. These limitations do not apply to fraud, willful misconduct or gross negligence, or where the law does not allow them.
13. Indemnification
You agree to indemnify and hold Laracha Studio CRC Limitada harmless from third-party claims arising from your content, your use of the Outputs or your breach of these terms, including reasonable defense costs.
14. Privacy
The processing of your personal data is governed by our Privacy Policy, which is part of these terms.
15. Changes to these terms
We may update these terms. We will notify you of significant changes by email or within the platform at least 15 days before they take effect. If you don’t agree, you may cancel before that date. If you keep using the service after that, you accept the new terms.
16. Governing law and disputes
These terms are governed by the laws of the Republic of Costa Rica. Before any formal claim, please email us at [email protected] so we can try to resolve it in good faith within 30 days. If it is not resolved, the parties submit to the courts of San José, Costa Rica, without prejudice to any non-waivable consumer rights granted by the laws of your country.
17. Other provisions
These terms, together with the Privacy Policy and any conditions you accept when purchasing a plan, are the entire agreement between you and us. If any clause is held invalid, the rest remain in force. Our failure to enforce a right at a given time does not waive it. You may not assign this agreement without our consent. We may assign it in the event of a merger, sale or reorganization. These terms are published in Spanish and English; in case of any discrepancy, the Spanish version prevails, unless the law of your country requires otherwise.
18. Contact
Laracha Studio CRC Limitada · Render Studio · San José, Costa Rica · [email protected]